How can we help?
We have put together answers to the most common questions to help you get the most out of Tillit. If you have a question you can’t find an answer to, please get in touch with us using this contact form.
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What device can I use to access my Tillit account?
At Tillit we don't discriminate between devices!
You have full access to the platform on desktop, tablet and mobile. Just go to my.tillitinvest.com
Can I be logged in on more than one device at a time?
Yes, you can. But you may be logged out after a short period of inactivity.
What is the 'Recommended minimum cash balance'?
The 'Recommended minimum cash balance' is a voluntary cash balance for your Stocks & Shares ISA or General Investment Account.
It is there to help you manage your cash balance to make sure there is always sufficient cash in your account to cover platform fees.
You can find it on your Dashboard.
How is the 'Recommended minimum cash balance' calculated?
It is calculated based on platform fees due in the next three months, which in turn are based on the current assets in the account and assuming a 5% per month growth of your investments.
It is set to round up to the nearest £10.
Where can I find the terms and conditions of my account?
How do you use my information?
Is my money FSCS protected?
Tillit Limited is regulated as an Appointed Representative of Resolution Compliance Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Our custodian, Seccl Custody Ltd, is also authorised and regulated by the FCA, and your money is FSCS protected (up to £85,000) should Tillit or Seccl go into administration. Any invested money is not protected against market movements and your capital is at risk.
Who is Seccl Custody?
Seccl Custody is our custodian. A custodian is a regulated financial institution responsible for safekeeping client assets. Investment platforms and financial advisors regularly use custodians to safeguard client assets, execute and settle trades and transactions, as well as manage dividend and interest payments.
If you want to find out more about Seccl, you can do so by clicking this link.
Why do we show risk warnings?
Tillit shows a risk warning when you are offered the option to open an investment account and buy or sell investments. We show these warnings to make sure you are fully informed about the decision you are about to make at that moment.
Some of the variations of our risk warnings include:
“Capital at risk.”
“Your capital is at risk if you invest. The value of investments can go up and down, so you could get back less than you put in. Tax treatment depends on an individual's circumstances and may be subject to change."
What does “Capital at risk” mean?
Capital is the money you use to buy investments such as funds and stocks & shares in financial markets.
Once bought, the value of the investments may fall as well as rise due to a number of things including market movements. You are not guaranteed to make a profit when you invest.
“Capital at risk” means that because the value of your investments may fall, at the point when you come to sell your investments you may get back less than the amount you initially invested.
In plain English, it means that you may lose money when you invest.
Accounts & investments
What type of accounts does Tillit offer?
We currently offer a Stocks & Shares ISA and a General Investment Account (GIA).
What is the difference between a Stocks & Shares ISA and a General Investment Account (GIA)?
Can I invest in anything I want?
At Tillit we believe in quality over quantity. Choice is good, but too much choice can be overwhelming, even paralysing. That is why we have whittled thousands of funds down to what we believe are the best-in-class.
We currently have 95 open-ended funds, investment trusts and ETFs on the platform, covering a wide variety of asset classes, regions, and styles. Whether you are a novice or a seasoned investor, there is something for everyone.
Everything in the Tillit universe is available for all accounts. Regardless of whether you have a Stocks & Shares ISA or a General Investment Account, you can invest in whatever you like!
Can I invest in stocks and shares on Tillit?
How long do orders take to process?
This depends on the type of fund you are buying or selling.
Open-ended funds are traded directly with the asset manager via a system called Calastone. From the time you place your order for an open-ended fund on Tillit, it will typically settle within 3 working days. In the meantime, your order will show as "Pending" on your Dashboard.
The settlement time depends on the asset manager's daily cut-off time (if it's before or after the time you placed your order that day) as well as how quickly they process orders. You will find the cut-off time for each fund on its information page on the platform. If you can't find it, you can speak to us on live chat, otherwise you can always email us at Talktotillit@tillitinvest.com
Investment trusts and ETFs are closed-ended funds that trade on an exchange. At Tillit we trade this type of funds daily at 15.00.
If you place your order before this time, your order typically settles within a couple of hours. If you place your order after this time, it will be traded at 15.00 the following day.
Will I get a notification once my order has been processed?
Once your order has settled, it will change from "Pending" to "Completed" on your Dashboard.
We are currently working on automated email confirmations for orders, but for now you can find and download the order notes on your Dashboard.
How do I start investing on Tillit?
1. Log in to your Tillit account;
2. Click the 'Open account' button at the top of the screen. Alternatively you can do so from your Dashboard. You have a choice of a Stocks & Shares ISA and a General Investment Account (GIA);
3. Complete the steps on the screen. Remember, you will need the following information to complete the process:
- ID scan/photo (passport, driving licence or national ID card);
- Bank account details (sort code and account number);
- National Insurance number;
- Address history for the past 3 years.
4. Once completed, we will verify your identity and open your account. The entire process can take as little as 5 minutes, but sometimes it can take a bit longer if we need to perform additional verification of your details.
5. Once the account is set up you can add cash and start making investments!
Still not sure? If you have a Tillit account you can speak to us on live chat, otherwise you can always email us at Talktotillit@tillitinvest.com and we'll help you.
Why do you need my National Insurance number?
Tillit is regulated as an Appointed Representative of Resolution Compliance Limited (FRN 574048) and as such there are certain Anti Money Laundering rules and regulation we need to comply with which require personal information for ID verification.
In addition, if you open a tax wrapper like a Stocks & Shares ISA, your National Insurance number is required for tax purposes.
How do I add cash to my Tillit account?
At the moment, they way to add cash to your investment account(s) is via bank transfer.
1. Head to your Dashboard;
2. Click 'Add cash' in the accounts section and follow the steps on the screen;
3. Open your personal banking app and start the normal process for making a bank transfer by adding the details we have provided you with on the screen.
As soon you complete the transfer, the cash should be in your Tillit account within 1-2 minutes!
We are working on other depositing methods - Watch this space!
How do I withdraw cash from my Tillit account?
1. Head to your Dashboard;
2. Click 'Withdraw cash' in the accounts section;
3. Enter the chosen amount that you would like to withdraw and follow the steps on the screen.
Withdrawals can take up to four working days to clear.
Where do I find my processed orders?
On your Dashboard, in the section called "Orders".
Where can I see my investments?
Simply go to your Dashboard and click 'Account details'.
What does it cost to sign up to Tillit?
Nothing! It is free to sign up to Tillit and explore the platform and the investment universe we offer.
If you want to start making investments you can choose to open a Stocks & Shares ISA or a General Investment account.
A platform fee will be charged on the assets in your account(s).
We are currently private beta which means that for the moment, only people with a private access link will be able to sign up to the platform.
What does it cost to invest on Tillit?
0.40% of your assets in the first year.
We believe in simple, clear fees. We therefore only charge one fee, a platform fee of 0.40% for the first year on the total assets (cash and invested) in your Tillit account(s).
Your fee will drop by 0.01% every year thereafter until it reaches 0.25% - regardless of the size of your assets!
We believe that investing is about the long-term and we want to reward customers for taking a long-term view. This discount is applied at the client level, not the account level.
Example 1: After five years of being a Tillit customer, you would only pay 0.35% per annum. The maximum discount is achieved after 15 years when you would pay 0.25% per annum
Example 2: You open a Stocks & Shares ISA today and pay 0.40% per annum. In three years time you decide to open a General Investment Account as well, at which point you pay 0.37% on the total assets in your accounts, not just on those in your ISA.
There are no trading, transfer, or exit fees.
Are there any other fees or charges?
Stamp duty. This is a one-off tax of 0.5% applied to buy orders for investment trusts. This is charged by the UK government.
PTM levy. This is a charge of £1 applied to investment trust buy and sell orders with a value greater than £10,000. This is charged by the Panel of Takeovers and Mergers.
Ongoing Charge Figure (OCF). This is an annual fee expressed as a percentage to cover the costs of running the fund, trust or ETF you have chosen to invest in. It is charged directly by the asset manager. In some cases, there may be additional fees charged by the asset manager, such as performance fees.
How is the Tillit fee calculated and charged?
It is calculated daily based on your Tillit platform fee and the total value of the assets in your account(s). Please see the calculation below:
Daily value of the assets in your account(s) x (your Tillit platform fee/365)
It is charged on, or around, the 10th of every month, in arrears, from available cash in your Tillit account(s).
What if I don't have sufficient cash in my account to cover the Tillit fee?
If you do not have enough available cash to cover the Tillit platform fee, we may have to sell down some of your investments to cover our fees.
How can I change my password?
Go to your Dashboard and scroll to the bottom and click 'Change password'.
How can I change my personal details?
You can message us on live chat, otherwise you can always email us on firstname.lastname@example.org and let us know what information you need to update.
As a financial platform there are certain AML rules and regulations we need to comply with. Therefore, some personal detail changes may require us to run a new identity verification check. If so, we'll let you know.
Can I change my bank details?
Yes, you can! Reach out to us on live chat or email us on email@example.com and we'll help you.
The new bank account must be held in your name and registered to your current address. We may require additional documentation to process your request. If so, we'll let you know.
How can I close my account?
We're sorry to see you go.
To close your account, you can reach out to us on live chat or please email us on firstname.lastname@example.org and we'll take it from there.
I can't access my account, what do I do?
We're sorry that you are having difficulty accessing your account! Email us on email@example.com and we'll help you.
I tried to open an investment account, but it says you need additional information. Why is that and what do I do now?
Sometimes, we have to carry out additional checks to verify your identity. This is standard practice for AML verifications and we appreciate your patience.
We will send you an email to your registered email account within 24 hours. This will contain more information about what is holding up your account as well as next steps to get it up and running.
Why did my identity verification fail?
There can be a number of reasons why your identity verification has failed. But don't worry, we are looking into it and will be in touch within 24 hours (usually sooner) to let you know what is happening.
We understand that this can sometimes be frustrating, but we will always keep you informed and we aim to get you up and running as quickly as possible!
I have added cash but can't see it in my investment account.
When adding cash to your Tillit account via a bank transfer, you must make sure that the details of your transfer match the details on the screen in the app - including the payment amount and the reference.
If the details aren't an exact match, there will be a delay in allocating your deposit. This is because we need to perform some extra checks manually to make sure your hard-earned cash goes to the correct account and not someone else's!
If you are unsure, or have made a transfer and need help drop us a message on chat, otherwise email us on firstname.lastname@example.org and we'll help you!
I made a withdrawal, but I can't see the cash in my bank account.
Cash withdrawals can take up to four working days to clear. If you still cannot locate your withdrawal after four working days have passed, then reach out to us on chat, otherwise email us on email@example.com and we'll help you.
My mobile number has changed. What do I do?
Lost or broke your phone? No worries! If you have a Tillit account you can speak to us on live chat, otherwise just email us on firstname.lastname@example.org and we'll be happy to help.
Because we use your mobile number to secure your account via two-factor authentication, we may need additional information to change your phone number. If so, we'll let you know.
Join the waiting list
Tillit is currently in private beta, but you can sign up to join the waiting list and we will give you access soon. In the meantime we will keep you up to date with our latest news.
Capital at risk.