Complaints policy

Unhappy with our services?

If you feel dissatisfied with any aspect of our service, in the first instance, don't hesitate to get in touch with us at:

• Email: complaints@tillitinvest.com 
• Post: 42-46 Princelet Street, London, E1 5LP
• Phone: 08085021548

We will immediately carry out an independent investigation of your complaint and will provide a written response. We will aim to resolve your complaint within three business days. If we cannot resolve your complaint within this timescale, we will notify you and provide an updated timescale.

The Financial Conduct Authority gives us eight weeks to respond to complaints in writing, but we will aim to respond within fourteen (14) days of receipt of your written complaint with our final response. If you are not happy with the outcome of your complaint, you may be entitled to refer it to the UK Financial Ombudsman Service. Further information is available from the UK Financial Ombudsman Service at www.financial-ombudsman.org.uk or by calling 0800 023 4567.

If you’re still not happy

If you’re dissatisfied with our final response, or we don’t provide this within eight weeks, you may have the right to take your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service can be contacted at:

• Email: complaint.info@financial-ombudsman.org.uk
• Post: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR
• Phone: 020 7964 1000 (switchboard) , +44 20 7964 0500 (for calls from outside the UK) , 020 7964 1001 (main fax) , (18002) 020 7964 1000 (Relay UK) , 0800 023 4 567 (free on mobile phones and landlines) OR 0300 123 9 123 (Calls to this number cost no more than calls to 01 and 02 numbers)