TILLIT is closing

We have made the difficult decision to close down TILLIT. As a growing startup, we rely on capital from investors to support the continued operation of the company, and unfortunately, we have been unable to secure the level of funding required and will therefore be winding down the business.

While we appreciate this may come as unexpected news, please rest assured your money and investments remain safe with our custodian, Seccl Custody, and we are committed to supporting you through this transition.

Yes. Your money and investments remain safe and are held securely in line with regulatory requirements. Your investments are protected by the Financial Services Compensation Scheme (FSCS), and client assets are safeguarded and held separately with our custodian, Seccl Custody.

Yes. You will need to make arrangements to either transfer or close your TILLIT account(s) before the relevant deadlines. Details are included in the email communication and listed again below.

ISA and GIA

• Withdraw as cash to your registered bank account (this may have tax implications, see below)
• Transfer to another provider (in-specie or as cash)

Pension

• Transfer to another provider (in-specie where possible, or as cash)

Please note: Important information about withdrawals

If you would rather close your account than transfer it, you can choose to withdraw your ISA or GIA funds to your bank account. However, please be aware of the following:

• For ISAs
  If you withdraw cash from your ISA and add it to a new one, it may still count toward your ISA allowance for the tax year, whereas transferring your ISA doesn’t affect your ISA allowance.
• For GIAs
  Withdrawing from a General Investment Account (GIA) may have tax implications depending on your personal circumstances, such as capital gains or income tax.

We are not authorised to provide tax advice, so if you're unsure how a withdrawal might affect you, we recommend speaking with an accountant or qualified tax adviser.

Yes. You can transfer your investments either in specie (as they are) or as cash to a new provider of your choice. Cash transfers typically take a few working days to complete, and in specie transfers typically take 4-8 weeks to complete, depending on your new provider and the complexity of your account. Please note, pension transfers can take up to 12 weeks to complete. Please contact your new provider to initiate the transfer, using the information shown on your TILLIT Dashboard to make the request.

If you hold an ISA or GIA, you can request a cash withdrawal from your account. The money will be sent to your nominated bank account.

Please note: Important information about withdrawals
If you would rather close your account than transfer it, you can choose to withdraw your ISA or GIA funds to your bank account. However, please be aware of the following:

• For ISAs: If you withdraw cash from your ISA and add it to a new one, it may still count toward your ISA allowance for the tax year, whereas transferring your ISA doesn’t affect your ISA allowance.
• For GIAs: Withdrawing from a General Investment Account (GIA) may have tax implications depending on your personal circumstances, such as capital gains or income tax.

We are not authorised to provide tax advice, so if you're unsure how a withdrawal might affect you, we recommend speaking with an accountant or qualified tax adviser.

We can’t give personal advice or make individual recommendations. You can visit Which? for an independent comparison of investment platforms.

After these dates, we will no longer be able to process the associated requests.

Yes, you will retain access during the period to view your holdings, request withdrawals, and initiate transfers. We will notify you of any changes to access in advance.

If we have not received instructions from you by the final deadline, we may be required to sell your investments and return the proceeds to your registered bank account, where appropriate. Depending on your circumstances, this may have tax implications for you.

Only up to the specified deadline. After that, no further changes to your portfolio or trades will be accepted. This is to ensure that we can transfer your account(s) in good time.

We are no longer accepting new account openings.

To ensure that all funds are transferred to your new provider promptly, we ceased accepting contributions from 10/07/2025.

You can reach us in the following ways:

• Email: talktotillit@tillitinvest.com
• Livechat: Available here
• Post: 10 Wemyss Place, Edinburgh, EH3 6DL

Yes! We are dedicated to keeping your data safe and will ensure that it is safely retained and, where we can, destroyed in line with our privacy policy, which can be accessed here.

We won’t charge you any fees to transfer or close your TILLIT account(s). However, your new provider may charge you additional fees. The costs and charges are dependent on your new provider.

Please ensure that you cancel all standing orders by the 10/07/2025. This is to ensure that payments are not made to us once we are unable to process them for you. If one is taken, this will be returned to you by our custodian within 10 working days. If you have any concerns, please contact your bank to confirm the cancellation.

You will keep access to your account until your transition to your new provider is completed or TILLIT ceases operations. Where you have elected to transfer to a new provider, there may be a short period of time while your account is being migrated to your new provider during which you won’t be able to see some details of your investments.

Starting on 10/07/2025,  you’ll no longer be able to make deposits into your TILLIT accounts.

You should speak to your employer to confirm, but in most cases, we expect that you will be re-enrolled into your employer’s auto-enrolment (AE) pension scheme, unless they’ve chosen a different provider. We will work with you and your employer to ensure as smooth a transition as possible.

We recommend that you download any historic documents you want to keep from your account, as they will not be transferred to your new provider.

No action is required. If your account remains at a zero balance, we will automatically close it on 25 July 2025. You don’t need to contact us or take any steps.

This depends on your chosen provider. Most providers are able to request transfers electronically. You’ll need to contact your new provider to complete their requirements, then they'll contact us to do the rest.

Please note: You'll need to provide the name of your current provider to your new provider. Depending on who you're transferring to, this will either be TILLIT, or our custodian, SECCL. You can find all the information you need to start your transfer request on your Dashboard.

We have a complaints process which can be found here: https://tillitinvest.com/complaints-policy

Your account reference number/policy number is your account ID, which can be found on your account card on your Dashboard. Please make sure you copy the right one for your transfer, as an incorrect reference number may result in your transfer being delayed.

It’s really important that all the personal details we have for you, like your full name and address, need to match those that you give to your new provider. Any mismatch could cause delays. As such if you need to update them please following the following steps:

1. Head to your Dashboard;
2. Click on 'My details';
3. You can click on the relevant prompt that will take you to live chat, otherwise you can always email us on talktotillit@tillitinvest.com and let us know what information you need to update.

Please note that, depending on what needs to be updated, we might ask you for additional information before we change this. Such as a copy of your passport, marriage certificate etc. in order to verify your new details and process your request.

Please reach out to us on live chat or email us on talktotillit@tillitinvest.com and we'll get your nominated bank details updated.

Please note the new bank account must be held in your name and registered to your current address. We will require a recent bank statement in order to verify your new details and process your request.

Scammers often target people during times of change so we strongly encourage you to remain vigilant when transferring your investments to another provider.

Often scammers can seem very convincing, using fake websites, reviews, or even claiming to be FCA-regulated. Some scammers may try to get you to move your money into unregulated or fake investments, where you could lose everything, with no compensation. Be wary of cold calls, pressure to act quickly, promises of high or guaranteed returns, or offers to release pension money early.
Always double-check who you're dealing with. Visit www.fca.org.uk/scamsmart to stay safe.

If any payments—such as tax rebates, dividends, or interest—are received after your transfer is complete, our custodian, Seccl, will automatically forward them to your new provider once the funds are received.

There’s no need to take any action—these payments will follow in due course, though there may be a delay depending on the timing of when they’re issued.

We’re not authorised to provide financial advice or tell you which option is best for your circumstances. If you require professional financial advice, we recommend conducting your own research to find an adviser who best suits your individual circumstances. One resource you may wish to consider is Unbiased, a tool that helps individuals locate financial advisers: https://www.unbiased.co.uk/

You can easily sell your investments by logging into your account, navigating to your Dashboard, then scrolling down to see the holdings in your account. From here you can click the ‘Sell’ button on the holding(s) you want to sell. That will then open up a popup where you can specify how much you want to sell.

The team is available to answer any questions you may have about the winddown. Just reach out on livechat or send an email to talktotillit@tillitinvest.com and we’ll get back to you as soon as we can.

Whilst TILLIT operates as your platform provider, some providers require the name of the custodian or wrapper provider registered with HMRC. In this case, the provider is Seccl Custody. All the information you should need to initiate your transfer can be found on your Dashboard.

1. Head to your Dashboard;
2. Click on the relevant account card (ISA, GIA);
3. Scroll down and click on the 'Withdraw cash' button;
4. Enter the chosen amount that you would like to withdraw and follow the steps on the screen.

Withdrawals can take up to four working days to clear.

All post should be sent to our Edinburgh Office, which can be reached at: 

10 Wemyss Place

Edinburgh

EH3 6DL

That decision is entirely up to you—we’ll support you whichever option you choose. However, please note that we’re not authorised to provide financial advice or tell you which option is best for your circumstances.

If you're considering withdrawing your funds as cash to your bank account, please see our FAQ: [How do I instruct the transfer of funds to my bank account?]

If you’d prefer to transfer your investments to a new provider, visit our FAQ: [How do I transfer to another provider?]

If you’re unsure which option is right for you, you may wish to speak to a regulated financial adviser.

Transfers to a new provider can take some time to appear in your TILLIT account. This is because we need to receive formal confirmation from the new provider that the transfer has been initiated. Once we receive that confirmation, your account status will update to show that the transfer is in progress.

Don’t worry — this is completely normal and nothing to be concerned about.

Sometimes, when your investments are transferred, they may temporarily appear in both your old TILLIT account and your new provider's account. This doesn’t mean anything has gone wrong — it's just part of the process.

Once the transfer is fully completed and your old account balance hits zero, we’ll automatically close the old account for you. This usually happens within a few days, so sit tight and rest assured that everything is on track.

We know this can feel alarming, but don’t panic — your money is still safe.

When investments are transferred between providers, there’s a short period where they’re in transit and may not show in either account. This is a normal part of the process, and they usually appear in your new account within a few days.

If your investments haven’t appeared after a few days, we recommend reaching out to your new provider for an update — they’ll be able to check the status for you.