TILLIT is closing
We have made the difficult decision to close down TILLIT and are no longer accepting new customers. If you are an existing customer, please check your emails or read on for more information and actions required.
We appreciate this may come as unexpected news, and we apologise for any inconvenience this may cause. Please rest assured your money and investments remain safe with us until you initiate a transfer to a new provider or withdraw your funds. In the meantime, your investments are protected by the Financial Services Compensation Scheme (FSCS), and we will work closely with our third-party custodian, Seccl, to ensure a smooth transition for you.
What this means for you
- As TILLIT will no longer be offering investment services, you’ll need to take action regarding your account as set out below.
- No new accounts can be set up with TILLIT.
- You will be able to make changes to your investments until 10/07/25.
- We will be unable to support ongoing contributions into your account from the 10/07/25.
- If you currently have a transfer to TILLIT in progress, we will contact you in the next few days to discuss this.
- The TILLIT Platform will no longer be available from 12/09/25.
- We will be available to help you through this process.
What you need to do
- You will need to find a new provider and transfer your account(s) in specie or as cash. This should be done through your new provider.
- For ISAs and GIAs only, you can instead sell any investments, withdraw the cash and close your account.
- Please note: If you withdraw cash from your ISA and add it to a new one, it may still count toward your ISA allowance for the tax year.
- If any standing orders are set up, you will need to cancel them by 10/07/25.
Have TILLIT as your company pension?
If you currently use TILLIT as your company pension, there are a few additional things to bear in mind.
- Your employer has been notified, and we will work with them to ensure a smooth transition for you and your company pension.
- As TILLIT will no longer be offering pension services, you’ll need to transfer your pension to a new provider. This could be an existing workplace pension or a private pension elsewhere.
- Speak to your HR team to discuss how to re-enrol in your Auto Enrolment pension or if there are any alternative arrangements you can use.
Please review your options carefully and begin the process as soon as possible to avoid delays
Other platforms
Please note, we are unable to provide personal advice on whether you are best to transfer or sell your investments, or which provider to move to.
- The DIY investment platforms below all have a high overlap with the investments we offer on TILLIT:
Hargreaves Lansdown (95% coverage) - AJ Bell (84% coverage) - Interactive Investor (81% coverage)
- The above content is for information purposes only and does not constitute financial advice. You should consider your own needs or consult a qualified adviser.
- If you decide to transfer your accounts to another provider, make sure to review their fees before doing so.
- We have made every reasonable effort to compare our existing Investment Universe with those of the providers listed above. However, due to differences in how each platform discloses and presents data, we cannot guarantee the accuracy or completeness of this comparison. The coverage percentages above are based on the entire TILLIT Universe, not your personal holdings. It is intended for indicative purposes only and should not be relied upon as a definitive guide.
- We are not affiliated with any of the above providers, and there may be other providers that are more suitable for you. You should complete your own research to decide which provider is the most appropriate for you. For independent research, Which? has produced an independent platform comparison here: Guide to Investment Platforms https://www.which.co.uk/money/investing/investment-platforms-and-fund-supermarkets/best-investment-platforms/compare-investment-platform-fees-and-charges-anYec4l0G9J5.
- For pension transfers, we recommend seeking advice from a qualified financial adviser or MoneyHelper: https://www.moneyhelper.org.uk/en/pensions-and-retirement/building-your-retirement-pot/uk-pension-transfers.
Need advice?
If you require professional financial advice, we recommend conducting your own research to find an adviser who best suits your individual circumstances. One resource you may wish to consider is Unbiased, a tool that helps individuals locate financial advisers: https://www.unbiased.co.uk/
Please note: We do not recommend or endorse any particular adviser or service, and we are not affiliated with Unbiased or any financial adviser.
Important dates and deadlines
Please take note of the following key dates. After these dates, we will no longer be able to process the associated requests.
10/07/25
Final date to make portfolio changes or payments
Includes: making investment instructions, cancelling standing orders, employer/one-off contributions, closure of nil-balance accounts.
29/08/25
Final date to update personal/bank account details
Includes: updating personal info or adding new bank accounts.
12/09/25
Final access to the TILLIT platform and support
Includes: submitting transfer or cash withdrawal requests, downloading documents, contacting client services, and accessing the TILLIT platform.
Have questions?
We understand this news may raise questions or concerns. Please see below for an FAQ section with answers to the most common questions. We will be updating this on an ongoing basis, and in the meantime, please don’t hesitate to reach out to us and we’ll help as best we can.
- Email us: talktotillit@tillitinvest.com
- Speak to us on livechat: Available here: https://my.tillitinvest.com/dashboard?openChat
- Contact us by post: 10 Wemyss Place, Edinburgh, EH3 6DL
Thank you
When we started TILLIT, our mission was to empower everyone to make great investment decisions. It has been a joy and a privilege to see the beginnings of that vision come to life. We will be forever grateful for your trust, your feedback and your support. It made TILLIT great, and we couldn’t have done it without you. Our priority now is to ensure a smooth transition for you, and we’re here to help every step of the way.
Kind regards,
Felicia, Paul and all of Team TILLIT
Frequently Answered Questions
What’s happening to TILLIT?
We have made the difficult decision to close down TILLIT. As a growing startup, we rely on capital from investors to support the continued operation of the company, and unfortunately, we have been unable to secure the level of funding required and will therefore be winding down the business.
While we appreciate this may come as unexpected news, please rest assured your money and investments remain safe with our custodian, Seccl Custody, and we are committed to supporting you through this transition.
Is my money safe?
Yes. Your money and investments remain safe and are held securely in line with regulatory requirements. Your investments are protected by the Financial Services Compensation Scheme (FSCS), and Client assets are safeguarded and held separately with our custodian, Seccl Custody.
Do I need to take action?
Yes. You will need to make arrangements to either transfer or close your TILLIT account(s) before the relevant deadlines. Details are included in the email communication and listed again below.
What are my options with my accounts?
ISA and GIA
- Withdraw as cash to your registered bank account (this may have tax implications, see below)
- Transfer to another provider (in-specie or as cash)
Pension
- Transfer to another provider (in-specie where possible, or as cash)
Please note: Important information about withdrawals
If you would rather close your account than transfer it, you can choose to withdraw your ISA or GIA funds to your bank account. However, please be aware of the following:
- For ISAs
If you withdraw cash from your ISA and add it to a new one, it may still count toward your ISA allowance for the tax year, whereas transferring your ISA doesn’t affect your ISA allowance. - For GIAs
Withdrawing from a General Investment Account (GIA) may have tax implications depending on your personal circumstances, such as capital gains or income tax.
We are not authorised to provide tax advice, so if you're unsure how a withdrawal might affect you, we recommend speaking with an accountant or qualified tax adviser.
Can I transfer my investments to another provider?
Yes. You can transfer your investments either in specie (as they are) or as cash to a new provider of your choice. Cash transfers typically take a few working days to complete, and in specie transfers typically take 4-8 weeks to complete, depending on your current provider and the complexity of your account. Please note, pension transfers can take up to 12 weeks to complete. Please contact your new provider to initiate the transfer, using the information shown on your TILLIT Dashboard to make the request.
How do I withdraw my investments as cash?
If you hold an ISA or GIA, you can request a cash withdrawal from your account. The money will be sent to your nominated bank account.
Please note: Important information about withdrawals
If you would rather close your account than transfer it, you can choose to withdraw your ISA or GIA funds to your bank account. However, please be aware of the following:
- For ISAs: If you withdraw cash from your ISA and add it to a new one, it may still count toward your ISA allowance for the tax year, whereas transferring your ISA doesn’t affect your ISA allowance.
- For GIAs: Withdrawing from a General Investment Account (GIA) may have tax implications depending on your personal circumstances, such as capital gains or income tax.
We are not authorised to provide tax advice, so if you're unsure how a withdrawal might affect you, we recommend speaking with an accountant or qualified tax adviser.
Can you recommend a new platform?
We can’t give personal advice or make individual recommendations. You can visit Which? for an independent comparison of investment platforms.
What are the key deadlines I need to know?
After these dates, we will no longer be able to process the associated requests.
Will I still have access to my account?
Yes, you will retain access during the period to view your holdings, request withdrawals, and initiate transfers. We will notify you of any changes to access in advance.
What happens if I don’t take action by the deadline?
If we have not received instructions from you by the final deadline, we may be required to sell your investments and return the proceeds to your registered bank account, where appropriate. Depending on your circumstances, this may have tax implications for you.
Can I still make contributions or open new accounts?
We are no longer accepting new account openings.
We are currently accepting contributions to existing accounts, however, to ensure that all funds are transferred to your new provider promptly, we will cease to accept contributions from 10/07/2025.
How can I contact you if I have questions?
You can reach us in the following ways:
- Email: talktotillit@tillitinvest.com
- Livechat: Available here
- Post: 10 Wemyss Place, Edinburgh, EH3 6DL
Is my data safe?
Yes! We are dedicated to keeping your data safe and will ensure that it is safely retained and, where we can, destroyed in line with our privacy policy, which can be accessed here.
Will I be charged an exit fee?
We won’t charge you any fees to transfer or close your TILLIT account(s). However, your new provider may charge you additional fees. The costs and charges are dependent on your new provider.
What will happen to my standing order?
Please ensure that you cancel all standing orders by the 10/07/2025. This is to ensure that payments are not made to us once we are unable to process them for you. If one is taken, this will be returned to you by our custodian within 10 working days. If you have any concerns, please contact your bank to confirm the cancellation.
What will happen to my access to the TILLIT account?
You will keep access to your account until your transition to your new provider is completed or TILLIT ceases operations. Where you have elected to transfer to a new provider, there may be a short period of time while your account is being migrated to your new provider during which you won’t be able to see some details of your investments.
What if I want to make a one-off deposit into my account
Starting on 10/07/2025, you’ll no longer be able to make deposits into your TILLIT accounts.
I use TILLIT for my workplace pension. What do I do now?
You should speak to your employer to confirm, but in most cases, we expect that you will be re-enrolled into your employer’s auto-enrolment (AE) pension scheme, unless they’ve chosen a different provider. We will work with you and your employer to ensure as smooth a transition as possible.
Will I still be able to see my regulatory documents relating to my past investments?
We recommend that you download any historic documents you want to keep from your account, as they will not be transferred to your new provider.
My account has a zero balance—do I need to do anything?
No action is required. If your account remains at a zero balance, we will automatically close it on 25 July 2025. You don’t need to contact us or take any steps.
How do I transfer to another provider?
This depends on your chosen provider. Most providers are able to request transfers electronically. You’ll need to contact your new provider to complete their requirements, then they'll contact us to do the rest.
Please note: You'll need to provide the name of your current provider to your new provider. Depending on who you're transferring to, this will either be TILLIT, or our custodian, SECCL. You can find all the information you need to start your transfer request on your Dashboard.
How do I make a complaint?
We have a complaints process which can be found here: https://tillitinvest.com/complaints-policy
My new provider needs my account reference/policy number. Where do I find this?
Your account reference number/policy number is your account ID, which can be found on your account card on your Dashboard. Please make sure you copy the right one for your transfer, as an incorrect reference number may result in your transfer being delayed.
I have noticed that my personal information is out of date, what do I do?
It’s really important that all the personal details we have for you, like your full name and address, need to match those that you give to your new provider. Any mismatch could cause delays. As such if you need to update them please following the following steps:
- Head to your Dashboard;
- Click on 'My details';
- You can click on the relevant prompt that will take you to live chat, otherwise you can always email us on talktotillit@tillitinvest.com and let us know what information you need to update.
Please note that, depending on what needs to be updated, we might ask you for additional information before we change this. Such as a copy of your passport, marriage certificate etc. in order to verify your new details and process your request.
I have noticed that my bank account details are incorrect, what do I do?
Please reach out to us on live chat or email us on talktotillit@tillitinvest.com and we'll get your nominated bank details updated.
Please note the new bank account must be held in your name and registered to your current address. We will require a recent bank statement in order to verify your new details and process your request.
Before you transfer: How to spot a scam
Scammers often target people during times of change so we strongly encourage you to remain vigilant when transferring your investments to another provider.
Often scammers can seem very convincing, using fake websites, reviews, or even claiming to be FCA-regulated. Some scammers may try to get you to move your money into unregulated or fake investments, where you could lose everything, with no compensation. Be wary of cold calls, pressure to act quickly, promises of high or guaranteed returns, or offers to release pension money early.
Always double-check who you're dealing with. Visit www.fca.org.uk/scamsmart to stay safe.
What happens if I’m due a tax rebate, dividend, or interest payment after transferring?
If any payments—such as tax rebates, dividends, or interest—are received after your transfer is complete, our custodian, Seccl, will automatically forward them to your new provider once the funds are received.
There’s no need to take any action—these payments will follow in due course, though there may be a delay depending on the timing of when they’re issued.
Can you recommend a financial adviser?
We’re not authorised to provide financial advice or tell you which option is best for your circumstances. If you require professional financial advice, we recommend conducting your own research to find an adviser who best suits your individual circumstances. One resource you may wish to consider is Unbiased, a tool that helps individuals locate financial advisers: https://www.unbiased.co.uk/
How do I sell down my investments?
You can easily sell your investments by logging into your account, navigating to your Dashboard, then scrolling down to see the holdings in your account. From here you can click the ‘Sell’ button on the holding(s) you want to sell. That will then open up a popup where you can specify how much you want to sell.
I have a question not covered here, how do I reach out for help?
The team is available to answer any questions you may have about the winddown. Just reach out on livechat or send an email to talktotillit@tillitinvest.com and we’ll get back to you as soon as we can.
My new provider cannot find TILLIT and have asked me for the provider’s name — who is this?
Whilst TILLIT operates as your platform provider, some providers require the name of the custodian or wrapper provider registered with HMRC. In this case, the provider is Seccl Custody. All the information you should need to initiate your transfer can be found on your Dashboard.
How do I withdraw cash from my TILLIT account?
- Head to your Dashboard;
- Click on the relevant account card (ISA, GIA);
- Scroll down and click on the 'Withdraw cash' button;
- Enter the chosen amount that you would like to withdraw and follow the steps on the screen.
Withdrawals can take up to four working days to clear.
What postal address do I or my new provider use to contact you?
All post should be sent to our Edinburgh Office, which can be reached at:
10 Wemyss Place
Edinburgh
EH3 6DL
Should I withdraw my funds or transfer them to a new provider?
That decision is entirely up to you—we’ll support you whichever option you choose. However, please note that we’re not authorised to provide financial advice or tell you which option is best for your circumstances.
If you're considering withdrawing your funds as cash to your bank account, please see our FAQ: [How do I instruct the transfer of funds to my bank account?]
If you’d prefer to transfer your investments to a new provider, visit our FAQ: [How do I transfer to another provider?]
If you’re unsure which option is right for you, you may wish to speak to a regulated financial adviser.