Frequently answered questions
You can find the full list of transfer FAQs here.
How long does it take to transfer my account to TILLIT?
You can start transferring your account to TILLIT in less than 5 minutes! Once we have received your transfer request, we will reach out directly to your existing provider to let them know that you want to transfer your account to TILLIT.
Cash transfers typically take a few working days to complete and in specie transfer typically takes 4-8 weeks to complete, depending on your current provider and the complexity of your account. Our Transfer Concierge team will keep you in the loop every step of the way.
Your existing provider may reach out to you to confirm that you want to transfer, so keep an eye out for any communications in the days after you submit your transfer request on TILLIT to avoid any delays.
Are there any fees associated with transferring my account?
We won’t charge you any fees to transfer your account to (or from!) TILLIT. However, your current provider may charge exit and/or dealing fees. The costs and charges are dependent on your current provider.
Please note that some providers charge higher dealing fees if they make sales on your behalf, as opposed to you instructing the sale yourself. You should confirm dealing charges with them if you have any questions ahead of your transfer.
Please note that if you are transferring a General Investment Account in cash, or in specie and hold investments that TILLIT cannot accept, you may also incur a Capital Gains Tax charge as a result of those investments being sold down to be transferred as cash.
Tax treatment depends on an individual’s circumstances and may be subject to change.
Are there any restrictions on transferred assets that end up in the Dark Universe?
You will be able to continue to trade your Dark Universe holdings but if you sell out of a Dark Universe holding in full you will not be able to buy it back, unless it was later added to the main TILLIT Universe.
You can only buy more of a Dark Universe asset in the account it was originally transferred into. You would not be able to invest in it through a different investment account. For example, if you have an ISA and a GIA and you hold a Dark Universe fund in your ISA, you cannot buy it in your GIA.
You will find all the information about your Dark Universe holdings on your Dashboard and from there you can click through to the information page for each of your holdings, including your Dark Universe holdings.
Please see the table below outlining the information you will get on your Dark Universe holdings compared to TILLIT Universe assets.
TILLIT Universe assets | Dark Universe assets | |
---|---|---|
Trading (buy and sell) | ✅ | ✅ |
Performance data | ✅ | ✅ |
Fee information | ✅ | ✅ |
Yield data | ✅ | ✅ |
Factsheet | ✅ | ✅ |
KIID/KID | ✅ | ✅ |
Top 10 holdings, sectors, regions | ✅ | ✅ |
Fund manager data | ✅ | ✅ |
Other (name, ISIN, asset manager, size, structure) | ✅ | ✅ |
TILLIT View | ✅ | ❌ |
One-line description | ✅ | ❌ |
Fund manager video (where applicable) | ✅ | ❌ |
Sustainability data (where applicable) | ✅ | ❌ |
Ongoing due diligence | ✅ | ❌ |
Searchable in the TILLIT Universe | ✅ | ❌ |
What happens if I try to transfer an ineligible asset?
If you transfer an account containing one or more ineligible assets, then our custodian will instruct your current provider to sell the assets and transfer them as cash alongside the eligible assets.
Depending on your provider, they may make the sale for you automatically or you may be asked to make the sale yourself before the transfer can continue.
Please note that some providers charge higher dealing fees if they make sales on your behalf, as opposed to you instructing the sale yourself. You should confirm dealing charges with them if you have any questions ahead of your transfer.
Can I transfer just some of my holdings to TILLIT?
Partial in specie transfers are complex, not easily automated and dependent on the terms and conditions of your current provider.
If you want to make a partial transfer to TILLIT, please reach out to us on live chat or email our Transfer Concierge at transfers@tillitinvest.com and we’ll be happy to help. We will ask you for information about the type of account you are looking to transfer, the assets and units you want to transfer and details about your current platform.
Please note that partial ISA transfers are only possible by transferring either the current tax year’s contributions in full, or some/all of your previous years’ contributions.
Will I be able to see and invest in other Dark Universe assets?
Any Dark Universe holdings will only be available and visible to you. Other customers on TILLIT will not be able to find or invest in a Dark Universe holding, unless they have themselves transferred it to TILLIT.